Gold Identifier Support

Average response time: 1–2 business days

Email us any time at app-support@md-tech.in. To get a fast, useful answer, include your device model, OS version, app version and, if it's about a scan, the photo you used.

Subscriptions & Billing

How do I cancel my subscription?

Subscriptions are billed by Apple or Google, so cancellation happens in your store account, not in our app.

• iPhone / iPad: Settings → tap your name → Subscriptions → Gold Identifier → Cancel Subscription.
• Android: Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → Gold Identifier → Cancel.

Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel a subscription.

I want a refund

Refunds are issued by the store that took the payment. On iOS, use reportaproblem.apple.com. On Android, use the Play Store order history or Google's refund request form. If a store declines and you believe the charge was a genuine error on our side, email us and we'll help you appeal.

I paid but Premium isn't unlocked

Open the app, go to Settings and tap Restore Purchases. Make sure you're signed in with the same Apple ID or Google account you purchased with. If it still doesn't unlock, email us your store receipt and we'll fix it.

Using the App

My scan result seems wrong

Photo quality drives result quality. Re-shoot in bright, even daylight, use a plain non-reflective background, fill the frame with the item, avoid harsh direct flash, and get any hallmark stamp in sharp focus. Our photo guide covers this in detail.

Please also read the accuracy note below: the app estimates from appearance, and appearance has real limits.

How accurate is the identification?

The app is a fast first-pass screen and a reference tool. It reads color, luster, form, texture and legible stamps, and tells you what the item most likely is with a confidence score. It cannot measure metal content from a photograph: no camera-based tool can. Karat and value figures are estimates. Before you buy, sell, insure or lend against a piece, confirm it with a hallmark inspection, an acid test, a specific-gravity test, or a professional XRF assay.

The camera or gallery won't open

Check that permissions are granted: iOS: Settings → Gold Identifier → enable Camera and Photos. Android: Settings → Apps → Gold Identifier → Permissions → allow Camera and Photos/Media.

Live gold prices look off

Prices come from third-party market data and may be delayed. They reflect spot metal value, not retail or dealer buy-back prices, which include margins and fees. Pull to refresh, and check your currency selection in Settings.

Privacy & Data

Delete my data

You can clear Scan History and remove items from My Collection and My Gallery inside the app at any time. To delete everything we hold, email app-support@md-tech.in with the subject "Data deletion request". We confirm receipt and complete deletion within 30 days. Full detail is in our Privacy Policy.

What happens to my photos?

Photos you submit are processed to generate an identification result and are stored so History, Collection and Gallery work. They are never published or shown to other users. See the Privacy Policy for the complete picture.

Feature Requests & Bugs

We read every message. If you've found a bug, send us the steps to reproduce it plus a screenshot. If you want a feature (more currencies, more hallmark regions, export to CSV), tell us; requests genuinely shape the roadmap.

Contact

MD TECH
Email: app-support@md-tech.in
Website: goldidentifier.app